Crisis Management Services

"Crisis Management." Sound like a contradiction in terms? What makes a crisis a crisis is that it seems to emerge as if from nowhere, rising up to challenge our sense of what is normal and well managed.

Responding inappropriately (or not at all) can actually make things worse, causing a "disaster" — widespread destruction and distress. What could have been saved may now be a total failure. This is why nearly 50% of all businesses that face disasters never recover.

Responding appropriately can transform a crisis into opportunity. As modern agility theory suggests, it is at the intersection point of chaos and order where innovation occurs. The ability to manage a crisis increases the likelihood of capturing opportunity.

R&A offers more than 30 customizable Crisis Management services, all designed to enhance your success in planning for and gracefully surviving any type of crisis.

We begin by assessing your emergency preparedness. Then we determine what the impact would likely be under "worst case" conditions, and what you need to do to close the gap between where you are today and where you need to be to optimize recoverability and business continuity. Service areas include:

• Analysis
  "What don't I know that I should know?"
• Strategy
  "What are my options to prevent, mitigate and recover from an unforeseen critical incident?"
• Design
  "What do I do and how do I do it?"
• Implementation
  "How do I achieve measurable results quickly for the crisis management program?"

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